Chat support
Online chat support within Accredo
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What does it cost?
As at 20/7/17 we plan a 2 month trial where it is FREE for Zeal clients on an update subscription. There is a fair use policy at Accredo discretion and will advise any if we think this may apply.
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What doesn't it cover?
We intend this cover for quick basic support questions.
Where is becomes advanced we would advise you. It wouldn't cover things like:
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Projects, custom work like a bar-code system
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Accounting support like chart restructure, tax related, reconciling ledgers.
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Advanced support requiring senior staff
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Process design like a job costing or manufacturing process
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What to expect
We have NZ and Aust staff rostered on and will attempt to quickly respond.
The intention is these staff have access to a growing Wiki of common issues as well as the Zeal standard training notes to assist plus on average 6-8 years of experienced staff nearby if not experinced themselves.
At this point Australian sites may not receive immediate support after 3pm AEDT.
Please give us feedback.
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