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Phone NZ: +64 7 544 4488
Phone AUS: +61 3 9016 3410

 

Email NZ: helpdesk@zealsystems.co.nz
Email AUS: helpdesk@zealsystems.com.au
 

Office NZ: 74 Grey Street,  Tauranga 3110
Office AUS:
 Suite 504, 365 Little Collins Street, Melbourne, VIC 3000

© 2017 Zeal Systems Limited.
All rights reserved.

Chat support

Online chat support within Accredo

Click here to see how to use

What does it cost?

It is FREE for Zeal clients on an update subscription. There is a fair use policy at Accredo discretion and will advise any if we think this may apply.

What doesn't it cover?

We intend this cover for quick basic support questions.

Where is becomes advanced we would advise you.  

It wouldn't cover things like:

  • Projects,  custom work like a bar-code system

  • Accounting support like chart restructure, tax related, reconciling ledgers.

  • Advanced support requiring senior staff

  • Process design like a job costing or manufacturing process

What to expect

We have NZ and Aust staff rostered on and will attempt to quickly respond.  

The intention is these staff have access to a growing Wiki of common issues as well as the Zeal standard training notes to assist plus on average 6-8 years of experienced staff nearby if not experinced themselves.

At this point Australian sites may not receive immediate support after 3pm AEDT.

Please give us feedback.